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Postconference Workshops

Wednesday, September 15, 2021 

1-5 pm CDT

PC1: How to Stop Spinning Your Wheels in the Mud of Quality Improvement
John Bachman, MD, Mayo Clinic, Rochester, MN

The typical quality improvement project starts with gusto and fades so that three-quarters of them regress to the baseline in 4 years. Over 90% of reported QI published projects involving cyclic improvement (PDSA cycles) have significant flaws in execution… that is published medical studies! We're inundated with metrics, individual performance indicators, and tools “to make things better” (lean, six sigma, and belts…) resulting in increasing complexity without adding value. Quality improvement often means management wants to do more with less or "working smarter…" which leads to burnout. We are being ruined by best efforts. Edwards Deming wrote a book entitled "Out of Crisis." He described a situation that would provide methods of dealing with our current health care and education systems. He then provided concrete solutions to our current frustrations. His respect for the frontline workers is shown in the simple quotation, “People are entitled to joy in work.” He showed why we fail with quality improvement and how to change things so we solve problems permanently. The session described will start the participants down the road to Deming’s Profound Knowledge. The aim is to change your organization and your life!

Additional Fee:  $100; Includes training materials and CME.


PC2: HEALing in Uncertain Times: Healthy Embodied Agile Leadership—A Mini Course
Bethany Howlett, MD, MHS, MHS; University of Wisconsin; Kristin Crymes, DO, Cox Health FMR, Springfield, MO

The University of Wisconsin-Madison Department of Family Medicine and Community Health has partnered with the Institute for Zen Leadership to offer an immersive training experience combining leadership skills and Zen training techniques to prepare health professionals face complex systems and challenges with agility, resilience, and wisdom.

In pre/post tests for the HEAL program, participants report improvement in four key skills: (1) transform challenges into opportunities, (2) lead with agility, (3) influence others to. move with you, and (4) be resilient/connect to purpose. Outcomes also demonstrate improvement in the measures of exhaustion, cynicism, and professional efficacy on the Maslach Burnout Inventory.

The program is facilitated by family medicine physicians and the Zen masters who trained them. HEAL is designed for healthcare professionals who want to move beyond fear or exhaustion, who want to live and lead with purpose, and who are willing to get out of their comfort zones to explore a greater experience of who they are. The program is set in a rich, experiential learning environment. No prior meditation or physical training experience is required.

Additional Fee: $100; Includes training materials and CME. 


If you have questions about the Conference on Practice and Quality Improvement, contact 800.274.7928 or email